FAQ
Common Questions and Answers
Yes, account creation is required to use our services, place orders, or register as a dealer/vendor.
You must be 18 years or older. Under 18? Use is allowed only under parental/guardian supervision .
Yes 🚫 If any misuse or violation of our terms is detected, we reserve the right to suspend or delete your account.
Don’t worry! Just reach out to us immediately through our Contact Page.
Yes ✅ Most products come with a 1-year off-site warranty.
❗ Exceptions include batteries 🔋, glass 🪞, and items with physical damage.
Customers are responsible for all shipping and transport charges related to warranty claims 🚚.
You earn 1 point for every ₹100 spent at dealer.pointblank.in 💸.
➡️ Each point = ₹1 💰
Not all. Some products are excluded from the rewards program ❌.
⚠️ Misuse may lead to order cancellations or account action.
Yes 🔐 We implement strict privacy practices, but you’re responsible for keeping your login credentials safe.
No 🚫 All content is copyright-protected and cannot be reused without written permission.
Yes 🔄 We may update terms anytime without prior notice. Check back regularly.
✅ Yes, we use secure servers and strict safety measures to protect your personal data.
🔄 We may share with trusted partners or if required by law, but never without valid reason or your consent.
🕵️♂️ Yes, you can browse most of our site without sharing personal information. Some features may need you to sign up.
🧾 We collect your name, contact info, IP address, payment details (when required), and browsing behavior to serve you better.
📈 To improve our services and customize your experience.
🍪 Cookies are small files that help us keep you logged in, save preferences, and show relevant content. You can disable them in your browser.
🔐 Yes, your payment details are securely handled using industry-standard encryption.
🛒 Yes, creating an account helps us provide a better and safer shopping experience.
💌 Only if you opt-in. You can unsubscribe anytime via Unsubscribe Page.
🛑 Use the unsubscribe link in our emails or update your preferences in your account settings.
🟡 Yes, but only if it hasn’t been shipped yet. Processing charges will be deducted from your refund.
In Some Cases if the product is custom made or we manufacture it on order to order basis there is no way to cancel the order. You can check the details with PBR.
🚚 Once shipped, orders cannot be cancelled or refunded.
❌ No, delivered orders are non-returnable and non-refundable under all circumstances.
✅ Yes. PBR may cancel your order if:
- It’s suspected to be fraudulent
- It’s not in line with our Terms of Use
- The item is out of stock or discontinued
- There are delivery/logistics issues
💸 Yes, after deducting processing charges.
In Some Cases if the product is custom made or we manufacture it on order to order basis there is no way to cancel the order. You can check the details with PBR.
🔁 In that case, the excess amount will be refunded after deducting applicable processing charges.
⚠️ No. Refunds will be processed after deductions (processing, packaging, and transportation charges).
⏳ We process refunds quickly, but we don’t guarantee how long it takes to reflect in your account.
PBR is not responsible for transit damage. No replacement, refund, or return will be provided.
📍 If undelivered due to incorrect address/pincode, a refund will be issued after deducting two-way shipping, packaging, and processing charges.
🚫 If you reject the delivery, two-way transport charges will be deducted from your refund.
🛑 In that case, neither PBR nor the courier will be held responsible, and no refund will be issued.
You can choose from two options:
- In-store pickup (Mon–Sat, 11 AM – 4:30 PM IST) 🏢
- Delivery at your premises anywhere in India 🇮🇳
Orders are usually dispatched within 2 days to 3 months, depending on stock availability.
📧 You’ll receive a confirmation and tracking email once it’s shipped.
Yes! We offer free standard shipping on all orders 🎉.
But FOD for Dealers on Website – https://dealer.pointblank.in
Yes, a few:
- Certain items may have limited shipping options 🚫
- No shipping on Sundays or public holidays
- Army & ODA locations may take longer 🕐
We’ll notify you as soon as possible and share a revised delivery estimate 📬.
📞 Please contact our Grievance Officer:
Point Blank Range Pvt Ltd.
📍 B-217 (First Floor), Okhla Industrial Area Phase 1, New Delhi – 110020
Google Maps Location – https://pointblank.in/directions/
📱 +91 9910200705
📧 contact@pointblank.in
🕐 Mon to Sat (10:00 am to 5:00 pm IST)
📨 Or fill our Contact Form
